Learn about our refund process, eligibility conditions, verification requirements, and processing timelines.
Customers must submit valid proof including photos/videos, packaging images, and invoice copy to process refund requests. Refunds are approved only after successful verification by our team.
Refunds are applicable only for damaged, defective, leaking, missing, or incorrect products received by the customer.
All refund requests are subject to verification by our support team. Customers must provide valid proof such as photos, videos, and invoice copies.
Customers must raise a refund request within 48 hours of receiving the order. Requests made after the allowed period may not be accepted.
Customers are required to email clear images/videos of the damaged or incorrect product along with packaging and invoice proof for approval.
Once the request is reviewed and approved, the refund process will be initiated by San Lumiere.
Approved refunds are usually processed within 5–7 business days depending on the customer’s payment method and banking provider.
Refunds will be credited back to the original payment method used during purchase whenever applicable.
Refunds will not be provided for used products, opened packages, customer misuse, incorrect address entries, or delayed requests beyond the allowed timeline.
Orders cancelled before shipment may be eligible for a full refund. Orders already shipped cannot be cancelled.
San Lumiere reserves the right to refuse refund requests that do not meet our refund policy requirements.
For refund-related support, please send your order details, payment proof, invoice copy, and damage images/videos to:
Estimated Refund Processing Time: 5 – 7 Business Days