We value customer satisfaction and ensure fair return support for damaged or incorrect products.
Returns are accepted ONLY in case of damaged, defective, leaking, or incorrect products received by the customer. Customers must provide proper photo or video proof for verification.
Returns are accepted only if the product received is damaged, defective, leaking, or incorrect at the time of delivery.
Customers must raise a return request within 48 hours of receiving the order. Requests submitted after this period may not be eligible for return or replacement.
To process a return request, customers must provide clear photos or videos showing the damaged or incorrect product along with the packaging and invoice copy.
Customers should send return proof images/videos along with order details to our official support email address for verification and approval.
Returned products must be unused, unopened, and in their original packaging with all labels, seals, and accessories intact.
Products that have been opened, used, intentionally damaged, or requested after the allowed return period will not be accepted.
Once the return request is verified and approved, customers may receive a replacement product or refund based on product availability and company policy.
San Lumiere reserves the right to inspect and verify all return requests before approving refunds or replacements.
Please send your order ID, invoice copy, and clear damage proof photos/videos to the email below for return verification and approval.
Response Time: Within 24 – 48 Hours